1.Terms And Conditions

These Terms and Conditions govern your use of www.albaharonline.com website (the “Al-Bahar Online site”) by visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read them carefully as they affect your rights and liabilities under the law. By using the site and/or registering on the site, you agree to these Terms and Conditions and to our Privacy and Cookies Policy. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

  

  1. BASIC USE OF AL-BAHAR ONLINE (WWW.ALBAHARONLINE.COM )SITE

    1. AL-BAHAR Online is provided to you free of charge for your personal use subject to these Terms and Conditions and our Privacy Policy. By using AL-BAHAR Online you agree to be bound by these Terms and Conditions and our Privacy Policy.

    2. These Terms and Conditions govern your use of AL-BAHAR Online site in general, the products that you purchase on the www.albaharonline.com site and all services provided in connection with them.

  2. REGISTRATION

    1. To register on AL-BAHAR Online you must be over eighteen years of age.

    2. You must ensure that the details provided by you on registration or at any other time are correct and complete.

  3. AMENDMENTS

    1. We may update these Terms and Conditions at any time by revising details of this page. We recommend that you visit this page every now and then to see the changes made, as they are binding on you whenever you choose to continue purchasing products from Al-Bahar Online shop, and if you continue to use the site. 

  4. PASSWORD AND SECURITY

    1. When you register to use AL-BAHAR Online you will be asked to create a password. You should keep this password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, please take care to secure your account and notify our customer service on the website with a request to suspend your account immediately.

    2. If Al-Bahar Online has reason to believe that there is likely to be a breach of security or misuse of AL-BAHAR Online, we may require you to change your password or we may suspend your account.

    3. In either scenarios as mentioned above, Al-Bahar Online does not take any responsibility of keeping your login details secure and indemnifies itself of any damages or losses direct or indirect that may occur on account of such breach of security of the you the user or of Al-Bahar Online on the site www.albaharonline.com.

  5. THIRD PARTY WEBSITES

    1. As a convenience to Al-Bahar Online customers, the www.albaharonline.com may include links to other websites or material. Al-Bahar Online is not responsible for any of these websites or material, which is beyond its control.

  6. AVAILABILITY OF AL-BAHAR ONLINE

    1. Al-Bahar Online aims to offer a fault-free service. However, if a fault occurs in the service you should report it to the customer service and we will attempt to correct the fault as soon as we reasonably can.

    2. Al-Bahar Online may occasionally restrict access to the site to allow for repairs, maintenance or the introduction of new facilities or services.

    3. Some purchases made on AL-BAHAR Online will also be governed by specific product terms – If you are unsure about anything related to purchasing of any product please contact customer services for further assistance

  7. DESCRIPTIONS AND PRICES OF PRODUCTS

    1. We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions, product images are for representation purposes only and may vary slightly from the actual product. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services. Descriptions/performances of products stated against each are based on the catalogue and technical literature printed by the manufacturers/agent. Therefore, the write up provided against each product is not that of Al-Bahar Online and subject to change without prior notice.

    2. If, by mistake, we have underpriced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy.

    3. The payment may be processed prior to Al-Bahar Online dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever.

    4. The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout. 

  8. AVAILABILITY

    1. All products advertised are subject to availability or while stocks last.

    2. We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product.

    3. In the interests of all our customers, we may place restrictions on bulk buying of some products. Al-Bahar Online reserves the right at our sole discretion, to limit the quantity per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit card and also to orders that use the same billing and/or shipping address. Al-Bahar Online will provide notification to the customer should such limits be applied.

  9. ACCEPTANCE OF ORDERS

    1. Your order is an offer to buy from us. We will send you an order acknowledgement email detailing the products you have ordered.

    2. Nothing that we do or say will amount to any acceptance of your offer until we send you an email notifying you of the order acknowledgment. At this point, a contract will be made between us for you to buy and for us to sell the products that you have ordered from us.

    3. After the time the contract is made, you cannot amend your order.

    4. At any point up until the contract is made, we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product in accordance with our refund policy in paragraphs

  10. DELIVERIES

    1. Delivery will be made to the address specified when you complete the order. At point of delivery, our delivery team or duly nominated service provider has to conduct identity verification of the receiver by sighting and noting down either the civil ID , passport, driving license or any other equivalent photo ID with civil id number to support receiver identify verification.

    2. Please note that we do not do international shipping.

    3. Whilst we make considerable effort to deliver all your products within 48 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time.

  11. CANCELLING YOUR ORDER IF YOU CHANGE YOUR MIND

    1. If you, the customer cancel the order, Al-Bahar Online shall cancel the order as per your request. However, online transaction charges if any will not be refunded. The cost of delivering and re-picking charges will apply if the product has been shipped Al-Bahar Online will not be able to cancel orders that have already been shipped. Al-Bahar Online has the full right to demonstrate whether an order has been shipped or not. The customer agrees not to dispute the decision made by Al-Bahar Online and accept Al-Bahar Online decision regarding the cancellation.

    2. For details of how to cancel your order please visit our returns and refunds page or contact customer support on 1848848

  12. FAULTY AND/OR DAMAGED PRODUCTS

    1. We are 100% compliant with Kuwait ministry of commerce regulations, If your products arrive damaged or they are faulty, you may return them with 14 days and obtain a refund or replacement product. Please visit our returns and refunds for details of how to return them and details of our replacement and refund policy.

  13. REFUNDS ON Al-Bahar Online

    1. If you are entitled to a refund, we will refund you according to the following criteria:

      1. Non availability of order and payment made.

      2. Products are not working upon delivery

      3. Products are lost in deliveries.

      4. Product cannot be repaired.

      5. Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.

      6. As per Kuwait ministry of Commerce conditions, We provide refund or exchange of goods within 14 calendar days if you change your mind, provided that the merchandise is as new AND product packaging is unopened AND in a re-sellable condition AND all consumables and accessories are still sealed. If all of the preceding conditions are met, then refund can be granted upon approval of Al-Bahar Online within 14 days after delivery. (Exceptions apply). However, the normal delivery or supplier delivery charge as well as card transaction charges will be charged back as well as any additional charges incurred by courier collection.

    2. Refunds do not include any claims for damages, direct, implied or otherwise .

    3. Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.

    4. Refunds are made in the same channel of payment excluding cash on delivery, in which cases the customer is issued cheque for the value of the refund. For example if you made a payment using a credit card, the payment will be refunded to the same credit card only. Refund through alternate channels or cash are not permitted.

    5. Al-Bahar Online will not refund the delivery charge unless the delivery process has not started at all.

  14. REFUNDS ON Al-Bahar Online

    1. The return and exchange policies in Al-Bahar Online fall under the following criteria.

      1. EXCHANGE/RETURNS POLICY FOR CONSUMER GOODS ( FOOD, BEVERAGES, PERSONAL & HOME CARE)

        1. Beverages –Tea, Coffee, Cold, Juice, Drinks (long life)

        2. Grocery – Food

        3. Personal care products

        4. Home Care

    2. We are 100% compliant with Kuwait ministry of commerce regulations as given below. 

    3. Goods returned within fourteen calendar (14) days will be exchanged for items of the same value, provided that the goods returned have not been used in any way and are not opened and with original invoice.

    4. If the customer does not want to use the item for whatsoever reasons, carries a receipt and the goods has not been used, opened or damaged, then the same could be exchanged, store credit provided or refund can be issued if the customer insists.

    5. All product exchanges, product returns, store credit requests should be requested by the customer to customer service on our website, www.albaharonline.com

    6. If a product is defective Al-Bahar Online will first try to repair it. If it is not repairable, then the item will be exchanged for the same value.

    7. EXCLUSION FROM EXCHANGE/RETURN:

      1. Due to hygienic reasons, no exchange, return or refund will be offered on ANY CONSUMER PRODUCTS, once used.

    8. Products damaged while being used do not qualify for repair, exchange or refund, in reference to physical damage.

    9. EXCHANGE/RETURNS POLICY -ELECTRONICS & OFFICE EQUIPMENT

    10. We are 100% compliant with Kuwait ministry of commerce regulations as given below. 

    11. Goods returned within fourteen calendar (14) days will be exchanged for items of the same value, provided that the goods returned have not been used in any way and are not opened and with original invoice and as matching with serial number( as applicable)

    12. Goods returned should be in their original condition and in unopened packaging.

    13. Returned product needs to be in a condition deemed fit for resale.

    14. A returned product, which is ordered and invoiced but is not delivered, could be accepted for exchange, return or refund.

    15. For delivered items, if the customer opens the package and discovers an item that is damaged, the product is eligible for exchange, return or refund.

    16. All product exchanges, product returns and store credit requests should be by the customer to customer service department through our website, www.albaharonline.com

    17. If the product is found to be not working properly or having any manufacturing defects (in the case of products from IT /Home appliances/Electronics section), the same need to be sent for repair.

    18. If the item is not repairable, then it will be exchanged for the same value.

    19. For the products that cannot be repaired or exchanged, an exchange voucher / credit note will be issued.

    20. After-sales service is applicable on products like appliances, electronics, IT and imaging products provided by the authorized service centers of the respective manufacturers based on their warranty terms and conditions.

  15. PAYMENTS AND CARDS

    1. Payment for your products will be taken at the time you place your order. Payments are done via professional third-party cyber source payment gateway.

    2. Your credit/debit card details will be encrypted to the highest standard and held on the Cyber source Host payment gateway, secure from hackers.

    3. When ordering from AL-BAHAR Online , we accept orders only from web browsers that permit communication through Secure Socket Lawyer (SSL) technology, for example a 7.0 version or higher of Internet Explorer, version 3.5 or higher of Firefox, Chrome version 10 or higher and Safari version 5 of higher. This means that you cannot inadvertently place an order through an unsecured connection.

    4. All customers will be charged in Kuwaiti Dinars only. If a foreign currency credit card is used, then any differences between approximation in any foreign currency and actual billing price on the customer’s card bill statement is probably attributable to different credit card companies charging different exchange rates.

  16. FREE GIFTS AND PROMOTIONAL PRODUCTS

    1. Free gifts and promotional products that are given away in conjunction with a purchase may be dispatched to you separately and delivery times may vary.

    2. If you change your mind and return your product, you must also return any free gift or promotional product associated with the promotion and received by you as a result of that order. We may charge you a discretionary value equal to the value of the free gift or higher if you do not return it in its original unused condition as part of the sales return.

  17. LIABILITY AND INDEMNITY

    1. Al-Bahar Online does not warrant that the Website or any of the Services or Products available through it will be uninterrupted or free from errors. There may be delay, omissions, interruption, and/or inaccuracies in materials or service available through Al-Bahar Online

    2. Al-Bahar Online makes no representation or warranties about the accuracy, completeness, timeliness, reliability, or non-infringement of any content on the Website or Services available through it.

    3. Although Al-Bahar Online takes reasonable steps to prevent the introduction of viruses, worms or other malicious code to www.albaharonline.com , Al-Bahar Online does not represent or warrant that the Website, or the Service or Products or materials that may be made available through www.albaharonline.com are free from such destructive features. Al-Bahar Online is not liable for any damages or harm attributable to such features or arising directly or indirectly from such features.

    4. In no event shall Al-Bahar Online be liable to you or to any third party for any direct, incidental, indirect, special or consequential losses, damages whatsoever (including, but not limited to, lost profits, business interruption, loss of programs or other data on your information system), even if Al-Bahar Online has been advised, knew, or should have known of the possibility of such damages, arising out of or related to: (i) your use of or reliance on www.albaharonline.com , any information, hyperlinks or content contained therein, or Services included on or otherwise made available to you through www.albaharonline.com ; (ii) your provision of information, personal or otherwise, to Al-Bahar Online ; (iii) the provision of Services by Al-Bahar Online ; or (iv) acts or negligence on the part of Al-Bahar Online , its agents or employees.

    5. To the fullest extent permitted by law, Al-Bahar Online disclaims and excludes all warranties and representations, express, implied or statutory, with respect to the www.albaharonline.com or Al-Bahar Online , or with respect to the accuracy, currency or completeness of the information provided by Al-Bahar Online including the implied warranties of merchantabilty or fitness for a particular purpose and non-infringement of a patent, trademark or other intellectual property right. The website, including, without limitation, all content, information and links contained therein, is provided “as-is” without any warranty that it will be uninterrupted or error free. You expressly agree that your use of this website is at your sole risk.

    6. Notwithstanding anything contrary, Al-Bahar Online’s aggregate liability (whether in contract, tort or otherwise) for any loss or damage that you may incur on any account whatsoever, arising out of your use of the Website, shall be limited to a sum equal to the amount paid or payable by you for the Product(s) in respect of one incident or series of incidents attributable to the same cause.

    7. We will take all reasonable precautions to keep the details of your order and payment secure, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you. If you use Al-Bahar Online , you are responsible for maintaining the confidentiality of your Account and its password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your Account or password. Al-Bahar Online is not intended for selling Products to children, but only to adults who can purchase with a Card or other permitted payment method. If you are under 21 years of age you can use Al-Bahar Online only with the permission and involvement of your parent or guardian, subject to applicable law.

    8. Al-Bahar Online reserves the right to refuse Service, terminate Accounts, remove or edit content, or cancel orders anytime at their sole discretion.

    9. By using Al-Bahar Online and/or the Service, you agree, to the fullest extent permitted by law, to indemnify and hold Al-Bahar Online, its directors, officers, employees, affiliates, agents, contractors, and licensors harmless with respect to any claims arising out of your breach of these Terms, your use of www.albaharonline.com or related services, your non-compliance with applicable law or regulations in the jurisdiction in which you are accessing www.albaharonline.com or related services, or any action taken by Al-Bahar Online as part of its investigation of a suspected violation of these Terms or as a result of it’s finding or decision that a violation of these Terms has occurred.

  18. AMENDMENTS

    1. We may update these Terms & Conditions from time to time ,please visit the terms and conditions of www.albaharonline.com from time to time to review. The changes will apply to the use of the www.albaharonline.com . Continued usage of the website is tantamount to complete and unconditional acceptance of all terms and conditions listed here in. If you do not wish to accept the new Terms and Conditions, you should not continue to use AL-BAHAR Online (including purchasing any products on AL-BAHAR Online (www.albaharonline.com ) ). If you continue to use AL-BAHAR Online after the date on which the change comes into effect, your use of the www.albaharonline.com indicates your complete and unconditional agreement to be bound by the new Terms and Conditions.

  19. RIGHT TO SUSPEND OR CLOSE YOUR ACCOUNT

    1. We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You will not be able to order products on Al-Bahar Online if your account is suspended or closed.

  20. MISCELLANEOUS

    1. Your use of the Website and the contract between you and Al-Bahar Online shall be governed by the law of Kuwait, without regard to the conflict of law rules and any dispute between you and Al-Bahar Online will be resolved exclusively in the courts of Kuwait.

    2. We have selected the Products on the basis that they will be used for personal use only. If you are planning to use them for business purposes you are advised to make sure that you are covered by a proper insurance plan. Where you decide to use the Products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the Products shall be limited to the replacement value of the Product in question . In relation to business users, we do not accept liability for the fitness of Products for business purposes, nor do we accept liability for loss of use of the Product, nor any loss over and above the cost of the Products in the event of a claim for breach of warranty or condition.

    3. Al-Bahar Online shall be under no liability for any delay or failure to deliver Products or otherwise perform any obligation as specified in these Terms if the same is wholly or partly caused by events of Force Majeure and/or caused, whether directly or indirectly, by circumstances beyond its reasonable control. For the avoidance of any doubt, Force Majeure events shall, without being limited, mean and include events of war, riots, civil war, rebellion, earthquake, cyclones, flood or any other natural physical disaster and/or acts of God.

    4. Any links or references to other Internet sites (“hyperlinks”) contained on Al-Bahar Online are provided by Al-Bahar Online merely as a convenience to users of Al-Bahar Online and Al-Bahar Online is not responsible for the content or operation of any such linked Internet sites. Any hyperlinks to such linked Internet sites should no way be construed as an endorsement, representation or promotion by Al-Bahar Online as to the content, representation, accuracy, products or services found or otherwise described in such linked Internet sites. Use of those linked Internet sites/hyperlinks is done at your own risk and cost.

    5. You agree that you will not assign, transfer, or sub-contract any of your rights or obligations under these Terms or any related order for Products to any third party, unless agreed upon in writing by Al-Bahar Online

    6. Al-Bahar Online reserves the right to transfer, assign or sub-contract the benefit of the whole or part of any of its rights or obligations under these Terms or any related contract, to any third party.

    7. If any part of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other Terms shall not be affected.

    8. No delay or failure by Al-Bahar Online to exercise any powers, rights or remedies under these Terms will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorized representative of Al-Bahar Online .

    9. These Terms including the documents or other sources referred to in these Terms supersede all prior representations, understandings and agreements between you and Al-Bahar Online relating to the use of www.albaharonline.com (including the use of Services and/or order of Products) and sets forth the entire agreement and understanding between you and Al-Bahar Online for your use of www.albaharonline.com

    10. When you visit Al-Bahar Online or send e-mail to us, you are communicating with us electronically. You consent to receive communication from us electronically. We may communicate with you by e-mail or by posting notices on www.albaharonline.com . You agree that all agreements, notices, disclosures, and other communication that we provide to you electronically satisfy any legal requirement that such communication be in writing.

    11. You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.

    12. If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms and Conditions.

    13. Neither party shall be responsible for any breach of these Terms and Conditions, caused by circumstances beyond that party's control.

    14. Except as expressly set out in these Terms and Conditions, all use of your personal information will be made in accordance with our Privacy and Cookies Policy.

  21. CUSTOMER SERVICES

If you have any queries about online matters, please contact us online  www.albaharonline.com or via telephone:1848848 Sunday - Thursday 9.00 AM to 5.00 PM